Frequently asked questions

Everything before you reserve.

Newmarket is not open. These answers explain the planned suite, the refundable paid-demand test, and what will be confirmed before any visit can be scheduled.

01

The experience

Is the Newmarket studio open?

No. Newmarket is a pre-launch concept. The address and opening timeline are not confirmed, and no appointments or visits are available.

What experience is planned?

One uninterrupted 60-minute reservation in a private wellness suite, with the planned equipment available in the same room. Final device models, settings, operating protocols, and access instructions will be published before opening.

Will the suite be private?

The planned format is one private suite reserved for one booking at a time. Final operating and access procedures have not been published.

Will there be one required protocol?

Final session guidance has not been published. The intent is transparent, repeatable general-wellness guidance, with comfortable settings and clear contraindications rather than a medical treatment protocol.

02

What’s included

What equipment is planned?

A traditional dry sauna, red and near-infrared light, PEMF-integrated loungers, adjustable pneumatic compression boots, calming audio, and filtered air. Final device models, settings, and operating protocols will be published before opening.

Do the concept visuals prove a health outcome?

No. Concept visualizations show the planned atmosphere and layout, not proof of a result. Evidence and individual responses vary by modality, device, and dose.

Is this medical treatment?

No. Private Wellness is planned as a general-wellness experience. We do not promise detoxification, disease treatment, guaranteed recovery, or any other medical outcome. See the evidence-disciplined summary on our Science + Benefits page.

Can two people use the room?

The planned suite includes two loungers and is being designed for solo or shared use. Final occupancy, guest pricing and safety rules will be confirmed before opening.

Where can I read the science?

Our Science + Benefits page summarizes the research for every modality, links directly to studies, and explains where evidence is strong, mixed, or preliminary.

03

Founding reservation

What does the $49 Founding deposit secure?

It secures one planned 60-minute session at the discounted Founding rate and is applied in full when redeemed. It is fully refundable before redemption. Regular single sessions are planned at $89; no membership or recurring charge is created.

Is the $49 refundable?

Yes. The deposit is fully refundable before redemption. If the Newmarket location does not proceed, it will be refunded automatically.

Will I be enrolled in a membership?

No. No membership or subscription is purchased today, and there is no recurring charge.

Will anything else be charged automatically?

No. There is no membership, package balance, subscription, recurring charge or automatic later payment.

Why are paid reservations limited?

The Founding offer is limited to 50 confirmed Newmarket reservations. Current reservations and successful, non-refunded online deposits count toward the cap. The offer is nearly sold out and closes at the earlier of the confirmed cap or fixed campaign deadline.

04

Safety + contraindications

Who should seek medical advice before using the planned equipment?

Anyone who is pregnant or may be pregnant; has cardiovascular, blood-pressure, neurological, eye-pressure, vascular, heat-tolerance, or balance concerns; uses an implanted electronic device; takes medication affected by heat or dehydration; or is unsure whether a modality is appropriate.

Can I use the room while pregnant?

Pregnancy, heat sensitivity, medical conditions, medication concerns, and implanted electronic devices can change what is appropriate. Seek advice from a qualified healthcare professional before using sauna, PEMF, compression, or other planned equipment.

Can I use heat equipment after drinking alcohol or using recreational drugs?

No. Heat can affect hydration, balance, heart rate, and blood pressure. Future safety rules will require visitors to arrive sober, hydrated, and feeling well.

What should I do if I feel dizzy, nauseated, or unwell?

Stop the equipment immediately, cool down, hydrate if appropriate, and seek help. Call 911 for a medical emergency. Never push through warning symptoms.

Where is the complete safety guidance?

Read the current Contraindications page. Final device-specific safety guidance and operating protocols will be published before opening.

05

Location + access

When and where will the studio open?

A Newmarket location is being evaluated, but the address and opening timeline are not confirmed. A refundable reservation does not include an appointment or promise a specific opening date.

What happens before anyone can schedule a visit?

Private Wellness must confirm the address, opening timeline, final equipment, operating protocols, occupancy rules, and customer terms. Reservation holders will then decide whether to continue.

Will the suite be shared with strangers?

The planned format is one private suite reserved for one booking at a time, not a shared wellness floor. Final occupancy and operating rules will be confirmed before opening.

Can I bring someone with me?

The planned suite includes two loungers and is being designed for solo or shared use. Final occupancy, guest pricing and safety rules will be confirmed before opening.

How will cleaning work?

A documented cleaning, linen, equipment, and room-inspection protocol is planned between reservations. Final procedures will be published before opening; see the current plan on the How It Works page.

How is my personal information handled?

Reservation and waitlist information is used to process the requested transaction, communicate about the proposed location, and administer refunds. Read the full Privacy Policy for details.